Campus Service Level Agreement for NDS and NetWare
Maintenance and Services of the NCSUNDS Tree
Introduction
This
document outlines the campus maintenance and service level commitments to be provided
to the NCSUNDS campus community as a whole as agreed upon by the members of the
NCSUNDS Novell Directory Services Tree. These commitments will continue
to evolve as requirements change and supported technologies progress.
This document will set forth policies and guidelines that will be abided by all
members to ensure the stability, well being, and balanced growth of the NCSUNDS
environment for all its participants.
Purpose of this document
- To describe the management of the NetWare operating system
as it applies to any computing platform on which it is implemented in the
NCSUNDS tree.
- To
describe the management of Novell Directory Services (NDS) as it applies
to any computing platform on which NDS is implemented in the NCSUNDS
tree. The NDS Tech Group will be the authority for NDS issues on any
platform, be it NetWare, Windows NT, various Unix
platforms, or any other NDS implementations.
- To serve as the bylaws for the NDS Tech Group.
Ratification
Authority
This document has been ratified by the University
Information Technology Committee (the University IT Committee).
Amendments
to this document will be submitted to the University IT Committee for
review. There will be at least one formal review and submission annually.
Upon the
request of any of its members, the University IT Committee will provide further
review of any decision made by the NDSTech group.
Purpose of NDS Tech
- To
ensure the stability, welfare, and balanced growth of the NCSUNDS
tree. This is achieved through guidance and technical supervision of
the NCSUNDS tree.
- To
provide a forum such that each organization on campus can and should be
allowed to pursue whichever actions or technologies they choose, so long
as they do not adversely impact other entities that use the NCSUNDS tree.
Root
Access
Root
access and security guidelines can be found at:
http://www.nag.ncsu.edu/nag/ndstech/sla/rootaccess.html
Membership
The NDS Tech
Group includes at least one member from each campus organization that has made
a significant contribution of resources (equipment and/or personnel) to the
NCSUNDS tree as determined by the NDS Tech group. Any organization that
has membership in the University IT Committee may be eligible for a voting
membership in NDSTech, in addition to the
organizations listed at:
http://www.nag.ncsu.edu/nag/ndstech/sla/membership.html
Each campus organization will have
one vote and will designate a voting representative. In order to
maintain the integrity of the NDS Tech group, voting members must be
sufficiently educated and experienced in the latest non-beta versions of NDS
and NetWare. It is also expected that NDS Tech Group members have the
authority to immediately make and implement decisions regarding technical
matters.
New
representatives will serve a non-voting probationary period. After
attending three regularly scheduled meetings, a probationary member may request
a vote to gain full member status. A probationary member may request a
waiver of the probationary requirement. Confirmation of the waiver will
be accomplished by a 2/3 vote of the group.
Organizations
who fail to send a representative to three regularly scheduled consecutive
meetings will lose their voting membership for a period of 12 months from the
last missed meeting. Organizations can have as many non-voting attendees
as they desire so long as they do not impede the business of the NDS Tech
Group.
The work,
pager, and home telephone numbers as well as the e-mail addresses of all NDS
Tech Group members, [Root]-level administrators, and first-level OU
administrators will be listed so that these individuals can be contacted at any
time, including nights, weekends, and holidays. This list will be kept
current and will not be circulated beyond NDS Tech Group members.
Membership
Changes
Organizations
will be added to the NDS Tech Group after having met the entrance requirements
of the NCSUNDS tree. (See section titled "NCSUNDS Tree Membership Requirements,"
subsection "Adding New OUs to the NCSUNDS Tree" below.)
Organizations will be removed from the NDS
Tech Group as they leave the NCSUNDS tree according to proper exit procedures. (See section "NCSUNDS Tree
Membership Requirements" and the subsection "Removing OUs from the NCSUNDS Tree" below.)
Expulsion of
members will follow the procedures specified in Robert's Rules of Order
Newly Revised, 9th Edition (ISBN 0-06-276051-3, 1990 edition). Grounds
for expulsion from the NDS Tech Group include, but are not limited to,
undermining the purpose and intent of the NDS Tech Group, failure to adhere to
the covenants contained in this document and its amendments, and using
"Admin" accounts in an improper manner.
Parliamentary Authority
The NDS Tech Group will be governed by Robert's Rules
of Order Newly Revised, 9th Edition (ISBN 0-06-276051-3, 1990 edition) in
all cases where they are applicable and when they are not inconsistent with the
bylaws of this document or any special rules of order the NDS Tech Group may
adopt.
Officers
The NDS Tech
Group will elect a Chair and Secretary for the purpose of conducting meetings
in a fair and efficient manner. Chair and Secretary elections
will be held annually. E-mail or another acceptable method will be used
to report the minutes of any official meetings.
Quorum
A quorum is a simple majority of all
voting members (or their pre-announced designees) in the NDS Tech Group.
Voting
Issues requiring a vote are defined at:
http://www.nag.ncsu.edu/nag/ndstech/sla/votingissues.html
Voting
will be conducted by the following guidelines:
- Non-emergency
items to be voted on must be proposed on the NDS Tech list at least a week
before a regularly scheduled meeting
- If
non-emergency items are proposed less than a week before a scheduled
meeting, they'll be discussed but not voted on until the next regularly
scheduled meeting
- If
a voting member can't be present, they can send someone to the meeting to
vote for them, or they can vote by email by the time of the regularly
scheduled meeting
- If
a voting member doesn't vote by email, show up to the meeting, or send a
representative, they will be considered to have abstained from the vote
- The
addition of people to the NDS Tech mailing list (or removal) shouldn't
require waiting until the next regularly scheduled meeting, that can be
handled entirely by email
In
the event that a member needs to perform an operation normally requiring a vote
before the next NDS Tech meeting, that member (or college/department) is
responsible for informing the group of what needs to be done and why it has to
be done immediately. The member is also responsible for making a good
faith effort to contact a quorum of voting members and ensuring that the
procedure has been voted on and approved before the changes are
made. The member is also responsible for calling an emergency
meeting the following business day.
No proxy
voting or proxy motions on behalf of an organization by a different
organization will be allowed; however, voting members may designate a
substitute in advance if they are not able to attend in person. With the
exception of emergencies, only voting members may submit and second motions.
Amending
this Service Level Agreement requires a 2/3 majority as specified in Robert's
Rules of Order Newly Revised, 9th Edition (ISBN 0-06-276051-3, 1990
edition).
Affirming a vote on a topic not explicitly named in this document requires a simple majority of all voting members (or their pre-announced designees) in the NDS Tech Group.
If an approved action
has not been taken within 90 days of its approval, the authorization will
expire and another vote will be required.
Subcommittees
Subcommittees
shall be formed as deemed necessary.
Meetings
The NDS Tech Group will
announce and hold monthly meetings. Any NDS Tech Group member may call a
special meeting if deemed necessary.
Official
Communications
The
web page currently at http://www.nag.ncsu.edu
and the e-mail listserver nag@lists.ncsu.edu
will be the official methods of communication to the campus community.
The listserver will be maintained in a configuration
that will allow open subscriptions, that is, anyone on campus will be able to
receive e-mail from the group. Minutes of the NDS Tech group's meetings will be
published to nag@lists.ncsu.edu.
Technical
Guidelines and Requirements
Additional
technical guidelines and documents can be found at:
http://www.nag.ncsu.edu/nag/ndstech/MakingSchemaExtensions.html
(Schema Extensions)
http://www.nag.ncsu.edu/nag/ndstech/sla/OLD/root.html (Root Maintenance)
http://www.nag.ncsu.edu/nag/ndstech/sla/admins.html (NCSUNDS tree admin guide)
http://www.nag.ncsu.edu/nag/ds.html (Approved DS,
NetWare, and support pack versions)
Last
modified Nov 11, 2007